Shipping
Delivery times will depend on the availability of each product, which is indicated on each and every one of the products offered. Orders that include several items will be sent in a single shipment.
Delivery times vary between 1 and 3 days at the customer's choice for deliveries in Spain/Portugal and from 1 to 12 days for deliveries in the rest of the European Union. We cannot guarantee these delivery times, although we try to ensure that transport companies meet them whenever possible. In rural areas far from urban centres it is not possible to guarantee delivery within 24 hours.
We ship orders after confirmation of payment. In addition, we have control parameters for outgoing orders
1- Reception of logistics agencies.
Redpassions is not responsible for damaged shipments received by the recipient, therefore the recipient is obliged NOT to pick up any shipment that has symptoms of having been tampered with by the logistics agency that may cause theft, robbery or manipulation of the contents.
2- Compulsory procedures in the event of a damaged package.
In the event of an incident detected in the presence of the transport company:
- Refuse delivery and clearly state the incident in detail.
- Indicate the reason for the refusal of delivery to the Customer Service Department of the transport company.
In the event of incidents detected without the presence of the transport company:
Communicate the anomaly to the Redpassions Customer Service Department by the following means:
- E-mail:
The notification of incidents and the formulation of complaints must be made as soon as possible and, in any case, within 2 working days of delivery of the product.
Mandatory procedures in the event of missing or damaged products.
It will be essential to take photos of the outer box to check the condition in which you have received your shipment in order to process any claim.
The Buyer must communicate the absence or deterioration of the product to the Redpassions Customer Service Department by the means specified in the previous section. Customer Service may request any information relating to the identity of the Buyer or the recipient of the Order and may carry out any verifications that may be necessary for the case.